only one entry is allowed, but we don't have that persons submission

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    guest_23265576311048
    Asked on November 22, 2012 at 01:08 PM

    I have a form that people are submitting. I have one girl who is trying to submit the form, but it keeps telling her

     

    Sorry! Only one entry is allowed. I have check and we have not received a form from her. 

     

    What is the solution?

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    EduardoMendez
    Answered on November 22, 2012 at 01:13 PM

    Hi there,

    Can you please share the URL of the form with us?

    This seems like an issue with the "Unique submission" setting on your form.  Here is a guide to help you with that feature:

    http://www.jotform.com/help/64-What-does-Unique-Submission-Mean