Downgrade my account

  • sobc
    Asked on June 19, 2018 at 2:04 PM

    Hi, I have an account we use for an elementary school to buy yearbooks and I'd like to downgrade to the free since we wont be using it again until the fall. How can I do that?


    I used to have a plan with unlmited payments fro $10 a month that went away sadly, that I preferred to keep all the time. Since that isnt an options I'd like to downgrade until Sept. Thanks

  • David JotForm Support
    Replied on June 19, 2018 at 2:43 PM

    To ensure your subscription is cancelled, since it is payed through PayPal, make sure it is cancelled in PayPal:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Once cancelled in PayPal, it will no longer automatically renew.