What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Did not want another month of premium - how do I get refunded?

    Asked by michellemcmonigle on November 22, 2012 at 10:22 PM

    I did not get an email stating subscription was coming to an end and asking if I wanted to renew. I was automatically renewed. I was able to quickly downgrade, but my premium service is thru DECEMBER which I do not need! I would like my $9.95 refunded to my account.

  • Profile Image
    JotForm Support

    Answered by idarktech on November 22, 2012 at 11:02 PM

    Hi,

    The refund for this month is all set. It may take 5 to 7 days before the refund will reach back to your bank account.

    Our apologies for this inconvenience. Have a nice day!