It always redirect me to the PayPal checkout page

Please let us know what you need, we will be glad to assist you.

Hello,
I need some help getting my JotForm to work correctly.
1) problem after selecting “check” or “credit card” on JotForm...
If u are paying by check, and then click submit, it still takes you to PayPal like you are paying with a credit card?
Also,
PayPal is working fine. It is the only receipt or email that I receive.
2).
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3.
Thank You!!
Mike
Sent from my iPhone
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This is happening because a product in the payment field is selected by default. It means that when you open the form, it is already selected by default. If there is a product selected in the payment field, then the user will be redirected to PayPal after hitting the Submit button. The payment field needs to be blank in order to achieve this.

Please follow the steps below to fix the issue:

1. In the Form Builder, select the Payment Product (Select Your Services) section and then click the "Payment Settings" button. Choose the 1st product (Property Square Footage) and then click the "Edit" icon.

2. Disable the "Selected by Default" option.

3. When you are done, click the "Save Product" button.

4. You also need to "unrequire" the payment (Select Your Services) section. It is because that if that field is blank, you will not be able to submit the form. Just right-click the field and then select the "Unrequire" option.

Here's the result:

Hope that helps. Thank you.

I moved your next issues to a separate thread, please wait for our reply on these links:

Also, I do not receive an email order confirmation from Jot Form when a customer selects submit, no matter if a customer pays with credit card or check. 

https://www.jotform.com/answers/1508310

On the JotForm drop down menu where u select square footage... could u make it so the price shows beside each selection? Just so customers don’t get confused.

https://www.jotform.com/answers/1508313

Could u possibly make a spot for a drop down that contains a contract agreement pdf (I will send a pdf) with an E Signature just below or after it where the customer just types their name Etc? I’ve seen it on other sites and it works good.  

https://www.jotform.com/answers/1508314

Hello,
I need some help getting my JotForm to work correctly.
1) problem after selecting “check” on JotForm...
If u are paying by check, and select check, then click submit, it still takes you to PayPal like you are paying with a credit card?
Also, I do not receive an email order confirmation from Jot Form when a customer selects submit, no matter if a customer pays with credit card or check.
I tried this by attempting to submit a form online myself, As if I were a customer and I did not receive an email from Jot Form. It just took me to PayPal Even though I was paying with a check.
I did receive instructions to fix this yesterday. I followed the instructions, but it did not fix it. Do you think you could fix it for me? I would greatly appreciate it as I am not very good at computer programming and web design.
Thank You!!
Mike
Sent from my iPhone
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...

We apologize for the ongoing issue.

1. User select "Check" but still being redirected to PayPal — You will need to set a condition to hide the payment field if user selects "Check" option. In this way, they won't be able to select an amount in your payment field which causes they to be redirected to PayPal once form gets submitted.

2. Not receiving an email — Please try setting the condition first to hide the payment field if user selected the "Check" option. If that is done, try making a submission with "Check" option. That should trigger your auto responder once form gets completed.

Let us know how it goes.

Could you please show me how I would do this? Or do it for me?
Also, I need an email from Jot Form no matter which selection the customer chooses. (Check or credit card).
Thank you for your help!
Mike
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...

Thanks for the response. I have now applied this condition to your form.

To see it in action:

With regards to the email notification, it will send you an email if they select the Check option.

If they select the Credit or Debit card option and didn't complete the subscription, it will be listed under your "Incomplete Payments" https://www.jotform.com/help/135-How-to-View-Incomplete-Payments. 

If they select the Credit or Debit card option and completed the payment, they should receive your auto response email.

Let us know if you have any questions or if you need further assistance. 

Thank you very much for your help!
So, just to make sure I understand... when they select credit card, I will still get an email confirmation from Jot Form and then PayPal (as long as they fill out the credit card info and pay) ??
Also, the “Services” section seems to have disappeared when I checked it online as a customer?? See pic below.
Thanks,
Mike
The circled section is now missing
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This is How it looks online now. The services section with the drop-down box is missing.
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More info:
A customer has to be able to select a service whether they are paying by check or credit card.
I need to receive a JotForm email whether they pay by check or credit card.
I hope this helps.
Thanks,
Mike
Sent from my iPhone
...

Also, the “Services” section seems to have disappeared when I checked it online as a customer??

Since the Services are set on the Payment field, it will be hidden based on the condition set. If you want to display the services for any payment method on the form, you may consider adding the services using a Multiple Check boxes from the Form elements and assign calculation values to them. The final calculation value can be then passed to the payment field using User defined amount in the payment type. 

Please give it a try by following the guides provided and let us know if you need any further assistance. 

I need to receive a JotForm email whether they pay by check or credit card.

I have checked your JotForm and see that the notification is set correctly and you should be able to receive the email when the form is submitted irrespective of the payment type.

Thanks!

Also, the “Services” section seems to have disappeared when I checked it online as a customer??

Since the Services are set on the Payment field, it will be hidden based on the condition set. If you want to display the services for any payment method on the form, you may consider adding the services using a Multiple Check boxes from the Form elements and assign calculation values to them. The final calculation value can be then passed to the payment field using User defined amount in the payment type. 

Please give it a try by following the guides provided and let us know if you need any further assistance. 

I need to receive a JotForm email whether they pay by check or credit card.

I have checked your JotForm and see that the notification is set correctly and you should be able to receive the email when the form is submitted irrespective of the payment type.

Thanks!

Hello,
I tried to fix this following your instructions but could not make it work. I’m not very good at this...
could u please fix it?
Note: A customer has to be able to go down through the form, then select different “services) and then...decide whether they are paying by check or credit card.
Then... if they want pay by credit card, they will of course select credit card and then click submit. Hopefully, Jott form will then send me an email of the order and then it will take the customer to pay pal to enter their credit card info.
Or... if after the customer selects their “services” they then select pay by “check,” then click on “submit” It should NOT take them to PayPal (the order process would now be finished) and both myself and the customer should then receive order confirmations from jot form.
Thank you for your help!
Mike
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...

Since the special pricing enabled for the products and to make it easier to manage the form for you, I have made the following changes to your form.

1. Cloned the existing PayPal form to another form and replaced the PayPal field with Purchase Order field. So, you'll be having two different forms for PayPal and Check (Purchase Order) payments.

https://www.jotform.us/form/81314857861160 - PayPal

http://www.jotform.us/form/81774219486165 - Check/Purchase Order

2. I have created a new form with a radio button that enables the user to choose the payment method PayPal or Check and two iFrame embed widgets to display the PayPal/Check forms inside this form. I setup the following conditions for the radio buttons on the form to display the iFrame embedded forms accordingly.

So, you'll be having two forms that receives the submissions separately for Check and PayPal. This also enables the user to select the services irrespective of the payment method chosen. 

Please check this form https://form.jotform.com/81774327586166 and let us know if you that works by using two different forms. This functionality is explained in the guide below that you may want to take a look.

https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-Form

Please get back to us if you need any further assistance. We will be happy to help. 

It looks good!
Although it is not showing up online yet? I just checked it.
See Pic below:
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Can you please re-attach the image by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

Also, if your form is embedded to your site, kindly share to us the form URL. By the way, here's what I see when I view your form.

Looking forward for your response. 

We have received an empty response. Kindly reply directly to the forum via this link www.jotform.com/answers/1503547.

Looking forward for your response. 

THE URL IS: HOMEINSPECTIDAHO.com
...

Please change the URL of your "Order Inspection" button on your site to have this form https://form.jotform.com/81774327586166 URL as the initial form.

Your users will then have to select first which payment method they want and the forms below will appear based on their selection (PayPal or Check payment).

Let us know if you have any questions or if you need further assistance. 

I do not understand. Sorry
Will you please fix this...
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I got it... I hope
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Hello,
I changed the url to the website.
It was Working fine, except for the fact when you place an order under credit card, I do not get a Jott form email letting me know that there was an order.
I need a Jott form email when ordering on credit card as well as check. As I need that information for the home inspection.
So, when placing an order with credit card clicking on submit I needed it to send me an email and go to PayPal.
Also, unfortunately, I was trying to change the verbiage on the Jott form that read PayPal to read credit/debit card and I believe I messed it up.
I messed up the form that is now published.
If you go to the website homeispectidaho.com and ord an inspection, you will see my mistake.
Sorry and thank you!
Mike
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...

You can undo changes made to the form by viewing form history and reverting changes. 

Refer to this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

Please undo the changes and let us know if the form is as you need it so we can assist further.

I tried and could not undo it.
Would you please undo it for me.
Thank you!
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I have now fixed your form. The condition field value was left blank after you made some changes.

For the notification, you won't receive any email if you don't complete the submission for "Credit / Debit Card" option, but the notification setting is all set for both your ORDER INSPECTION - PayPal and ORDER INSPECTION - Check form.

You just need a live form submission that completes the payment and you should be all set.

Let us know if you have any questions or if you need further assistance. 

I checked your website and your ORDER INSPECTION - Main form is linked to 'Order Inspection' button.

We are also unable to see your screenshot. Please note that the files attached inside of an email will not be shown here on the forum. You need to open this thread and upload your screenshot. 

The 2 other forms are not showing because it is hidden by a condition. If you want either Check or Credit / Debit card option selected by default, you can change that in the field's Advanced Settings.

Sample screencast: https://screencast-o-matic.com/watch/cF1ulYF3Eo

The new issues you reported are not related to the subject of this thread. Usually, when this happens we move the questions to a new thread. However, you were not logged in to your account when you replied here, so I unable to move them to a new thread. 

This thread is already long and to avoid possible confusion, please log in to your account and report your other issues on separate threads.    

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