Unable to change email address.

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    Asked on November 23, 2012 at 06:33 AM

    We have set up a form for one of our customers and it worked fine with our email address.


    However your system will not allow us to change the email address to info@paintpots-norfolk.co.uk


    Please advise.

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    Answered on November 23, 2012 at 06:59 AM

    Hi eldric1,

    As I've checked your form, I found out that your form's notification Recipient Email was already change to info@paintpots-norfolk.co.uk


    Have you tried already deleting your browser cache and cookies? If not, please give a try.

    Thank you!

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    Answered on November 23, 2012 at 08:23 AM

    Have tried deleting cache and cookies. Have also tried another pc.

    Emails still not being received, and the spam software at the receiptants end is not blocking them.

    Have also test receiptant email address independantly of you system and worked fine. 

    ANy ideas?

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    Answered on November 23, 2012 at 08:40 AM


    Can you please try changing your form notification's sender email to noreply@jotform.com? This may help increase the delivery rate of email notifications being able to reach its destinations and to avoid being caught by mail spam filters. 

    Here's a guide for that:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email you want or your  E-mail field, just like this:

    Please check your form afterwards, submit an actual submissions with your form and let us know how it goes. Thanks!

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    Answered on November 23, 2012 at 09:16 AM
    Still not receiving anything to the changed email address

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    Answered on November 23, 2012 at 09:36 AM


    I have made a test submission on your form and based on our mail logs the submission went through.

    Current Server: /var/log/jotform/amazonSES.log:[23/Nov/2012:09:34:54 -0500] 23172585432352 AmazonSES Sent email to info@paintpots-norfolk.co.uk - MessageID:0000013b2db0f2b3-b6a1f5a4-19d4-4b65-9621-b6777c0dfdd8-000000 - RequestId:e37f9eb9-357a-11e2-962e-15da9018b325

    Thank you.

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    Answered on November 30, 2012 at 09:55 AM

    Hi, I'm having the same problem.  Our form is - http://www.jotformeu.com/?formID=22913028857357

    Works fine on the original email address set up to test it out as we were developing it corrin.hanlin@spinalhomecare.co.uk but not to the one that I've replaced it to anthony.lyons@spinalhomecare.co.uk which is where it should go to now.

    Kind regards, Corrin

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    Answered on January 11, 2013 at 03:07 AM

    Same, I have done as suggested above.  The email it is meant to be going to is andrew@inspireaccounting.com but it keeps going to mine

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    Answered on January 11, 2013 at 04:38 AM


    I doubt that you use the Test Button only. Please make an actual submissions to your form, do not use the Test Email button because that will only send an email alert to the email address that is associated with your account.