What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form updates taking much longer to see than before...

    Asked by pdac on November 23, 2012 at 10:11 AM

    Hi,

    Updates to the forms used to be immediate but now it seems to take hours and sometimes a day or 2 to see revisions to a form, not just one form or a free form, but premium forms and on multiple domains. Are there changes that JotForm has made to cause this?

     

    Thanks,

    Jeff

     

    Page URL:
    http://www.pdac.ca/pdac/conv/forms/gen-info-media-accreditation-form.a<br/>spx

  • Profile Image

    Answered by moonzkie on November 23, 2012 at 10:25 AM

    Hi,

    We are sorry for the inconvenience this has caused.

    Can you please try changing the embed code on your website from http://form to http://www

    Current script:

    <script type="text/javascript" src="//form.jotformpro.com/jsform/23265914073958"></script></td>

    Change to:

    <script type="text/javascript" src="//www.jotformpro.com/jsform/23265914073958"></script></td>

    Thank you.
  • Profile Image

    Answered by jmckean on November 23, 2012 at 12:25 PM
    Thank you, that worked.
    Is there a way to remove the

    tag that appears by default in the html? It’s difficult to manage spacing on the Free Text option (under power tools). I’ve tried using inline styles (margin: -10px 0px -10px 0px) but that does nothing.

    Thanks,
    Jeff

  • Profile Image

    Answered by fxr on November 23, 2012 at 12:53 PM

    Hi Jeff,

    Can you give a little more detail about that 2nd issue? its a little different to understand exactly what you mean.

     

  • Profile Image

    Answered by jmckean on November 23, 2012 at 01:55 PM
    Yes.

    1. I’m trying to control the padding on the Free Text area (see top and bottom spacing on 1st screen cap).
    2. I’ve tried to control it in the CSS but the form-line applies to the entire form and there doesn’t appear to be a style that is specific to the Free Text heading (2nd screen cap below).
    3. There is a p tag that the system applies to the html (see 3rd screen cap) that

    Thanks,
    Jeff








  • Profile Image
    JotForm Support

    Answered by Welvin on November 23, 2012 at 02:11 PM

    Hi Jeff,

    You need to inspect/check the Free Text HTML field ID before injecting a custom CSS codes to your form so the codes does not apply to the entire form.

    Here's all the guide you need:

    1. How to Know Field ID: 

    http://www.jotform.com/help/176-How-to-apply-custom-CSS-to-a-particular-field

    http://www.jotform.com/help/146-How-to-Find-Out-the-Field-ID-and-Name-in-a-Web-Form

    2. How Inject Custom CSS Codes:

    http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    -------

    We cannot see any screenshot attached, you are probably responding to their thread directly from your email account. Please go to this site : http://pasteboard.co/ and upload the images and paste it together with your response.

     

    Thank you.