Notification emails going to my junk folder for some unknown reason

  • danielmorganlaw
    Asked on June 20, 2018 at 3:02 PM

    i have created other forms in the past and had this problem. You guys fixed it. Please fix this one as well. 

  • Jed_C
    Replied on June 20, 2018 at 4:13 PM

    We apologize for the inconvenience.

    If you use a custom sender, it is recommended to switch to one of our standard senders or your own SMTP sender instead. When you use a custom sender the emails are being sent from our servers on behalf of your domain which might be considered as not safe by some email providers.

    If you are not getting emails to some address, please check it against our bounce list first.

    How to Remove Your Email Address from Bounce List

    Please let us know if you need any further assistance on this.