Change payment method

  • defjam903
    Asked on June 20, 2018 at 5:03 PM

    Hello, i tried to change my payment method but it never changed and i was charged twice.

  • David JotForm Support Manager
    Replied on June 20, 2018 at 5:43 PM

    Your old subscription(S-2ET407744E271523E) was cancelled, and the last payment(Jun 10, 2018) refunded, due to the new Bronze subscription(INT180615-5584-54679) you purchase on June 15, 2018.

    Open a new thread if you need anything else, we will be glad to assist you.

  • defjam903
    Replied on June 20, 2018 at 6:43 PM
    So you all cancelled the wrong one and I need to change the payment source
    please help.
    ...
  • David JotForm Support Manager
    Replied on June 20, 2018 at 8:06 PM

    We cancelled the oldest one, which was being paid through PayPal. Do you want to cancel your most recent one?

  • defjam903
    Replied on June 20, 2018 at 8:43 PM
    No buy from the bank account I was charged for both in the new and old
    account and there is no refund.
    ...
  • David JotForm Support Manager
    Replied on June 20, 2018 at 9:58 PM

    We did refund the old one, which was being processed through PayPal, the refund was sent to your PayPal account "cjones12@leomail.tamuc.edu":

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