I'm not receiving emails

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    Asked on November 23, 2012 at 05:10 PM

    Hi, I use the program Thunderbird to receive my emails, but today I opened the form and I just receive some emails sent by it, and there are some emails that i didn't receive, and it's very important because I use this form on my store.

    What can be happening?


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    Answered on November 23, 2012 at 05:23 PM

    Hi there!

    First of, can I ask what embed method did you use to share the form on your web page?

    When sharing your form on a webpage, this guide is a good starting point

    Once you have selected the embedding method, simply look for the guide on this page and follow the instructions.

    Once you have correctly embedded the form on the page, these are some good tips to make sure that you always receive your e-mail notifications:


    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

    Please give this suggestions a try and let us know if you need further assistance!

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    Answered on November 23, 2012 at 10:43 PM

    I changed the sender email to noreply@jotform.com and it worked, but i need to put the user email on the sender email, what should I do?

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    Answered on November 24, 2012 at 02:09 AM


    Please add Jotmails IP Address to your server whitelist and revert back the Sender Email to Email Field and see if you can't receive notifications.

    Also, you can set your form notifications "Reply-to Email" to Email Field so you can be able to reply directly from your mail account to your form sender.



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    Answered on November 24, 2012 at 02:25 AM


    Already work :-D

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    Answered on November 24, 2012 at 02:28 AM

    You are welcome. Please do let us know if you find any issues with regards on setting up your form.

    Thanks and Cheers!