Why are my auto-responders not sending at the same time?

  • mgalkovsky
    Asked on June 21, 2018 at 9:15 AM

    Issue 2: If I configure two different autoresponders, only one of them actually fires. Is there an explanation for this?

  • Kevin Support Team Lead
    Replied on June 21, 2018 at 9:30 AM

    I have just added two email auto-responders to a cloned form of yours, I received them without any problem: 

    - My emails: 

    1529587747screenshot 02 Screenshot 10

    - Emails I received: 

    1529587773screenshot 01 Screenshot 21

    Make sure you set different subjects to each email, otherwise you will receive both in a single thread giving the impression that only one was sent. 

    Please  kindly test again and let us know how it goes.