I can't access my account

  • Bexi
    Asked on June 21, 2018 at 5:51 PM
  • luisvcsilva
    Replied on June 21, 2018 at 6:06 PM

    Hi, if you're having problems accessing your account you can try to reset your password, go to  Jotform's home page and reset your account's password as shown by the image below:

    1529618679cptobc Screenshot 10

    Enter with the email associated with your account, then click on the reset password link that will be sent to your email.


    Contact us if you need any assistance,

    Thanks.

  • Bexi
    Replied on June 23, 2018 at 4:03 AM
    I have tried to reset the password multiple time and my client does not
    receive the email. Can I get my account checked out?
    ...
  • Ashwin JotForm Support
    Replied on June 23, 2018 at 8:17 AM

    I did check the form which is embedded in your webpage and found that it is associated with account with username "b4forms". The profile email address of this account is  b4r*****s@gmail.com.

    Please try to reset your account password using your account username or the email address mentioned above and you should be able to reset account password.