Short Text Entry Properties Widget can't be completed

  • JRsPups_Admin
    Asked on June 21, 2018 at 6:42 PM

    15296209592018 06 21 17 40 22 Screenshot 10

    When you attempt to fill the two blanks in the blanks shift, you can't enter into the form.  (wrong screen shot attached originally)

    Jotform Thread 1505839 Screenshot
  • Elton Support Team Lead
    Replied on June 21, 2018 at 7:12 PM

    It seems you've updated the form but we can investigate this on another form. I'd just like to confirm if that's happening when you use the input mask feature?

    My test on your current form is working.

    Short Text Entry Properties Widget cant be completed Image 1 Screenshot 20

  • JRsPups_Admin
    Replied on June 21, 2018 at 8:43 PM
    Yes, I removed the input mask so the form was functional
    Thanks!
    Lisa
    Sent from my iPhone
    ...
  • Elton Support Team Lead
    Replied on June 21, 2018 at 8:57 PM

    Thanks for the confirmation. We will investigate that and escalate it to our developers if we found an issue.

  • Elton Support Team Lead
    Replied on June 21, 2018 at 9:02 PM

    As of checking, I could not reproduce the error.

    Note that when using input mask on a required field, the mask must be filled, otherwise it would trigger an error.