Ticket Purchase Widget will not allow form to be submitted if field required is selected

  • Onondagaskiclub
    Asked on June 21, 2018 at 9:48 PM

    Suddenly, we cannot make submissions because of this error message. 

    1529631732Submit Screenshot 10

    This is being caused by the following error message in the Ticket Purchase Widget. All other required fields are correct.

    1529632006ticketsales Screenshot 21




     The form was working properly earlier today.


  • BJoanna
    Replied on June 22, 2018 at 1:54 AM

    I tested your form but I was not able to replicate the issue you reported. I successfully submitted the form and I was redirected to PayPal checkout page.

    1529646402paypal Screenshot 10

    Are you still unable to submit the form? If so, please tell us which browser and device are you using. Also, test the form using some other browser. 

  • Onondagaskiclub
    Replied on June 22, 2018 at 10:08 AM

    Thank you for getting back. After looking into the problem further it was discovered that the problem was isolated to  a Chrome Browser on 1 computer. We reinstalled Chrome on that computer and cleared all the browsing data. Everything seems to be working now