Submissions: unable to download submissions to excel file

Although I have done this already a few times, now when I try to download the spreadsheet it gives me an error saying "sorry we couldn't find...."

We are sorry for the inconvenience this may have caused.

May we know what form submissions are you trying to download?

Could you try downloading the excel submissions again using other web browsers?

Lets us know how it goes.

Thank you.

It is the one labeled Poker Run Registration and I have tried Mozilla and
Chrome.
*Tracy Ayers, Owner*
*Board President, New Mexico*
*P.O. Box 14297*
*Albuquerque, NM 87191*
*505-269-4556 (Cell)*
*800-557-3574 (Fax)*www.apalinc.com
The materials in this e-mail are private and may contain Protected Health
Information. If you are not the intended recipient be advised that any
unauthorized use, disclosure, copying, distribution or the taking of any
action in reliance on the contents of this information is strictly
prohibited. If you have received this correspondence in error, please
notify the sender at once and destroy any copies you have made.
...

Thank you for providing the additional information. On downloading your submissions as a spreadsheet, am failing to replicate the error.

Go to C:\Users\Country Sunset\Downloads Folder on your computer, locate the file you downloaded and rename it. Give it a shorter name with no !! marks. 

The error in the screenshot you provided seems to be occurring because the file name is too long or badly formatted for Excel to open.

Is this occurring when downloading a specific submission? If so please provide the ID so I can test it?

Opened here;