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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My emails are being sent to the wrong address?!

    Asked by zombiemedia on November 24, 2012 at 05:13 PM

    Hi guys,

    I've created two forms for a website for a client - however no matter how many times I change the email address on the email alerts they keep on seding to my address - not my clients!

    Please help me

    Page URL:
    www.magicaldavid.com

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    Answered by zombiemedia on November 24, 2012 at 05:45 PM

    Anyone?

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    JotForm Support

    Answered by jonathan on November 24, 2012 at 05:46 PM

    Hi,

    Please make sure that the ff: are properly setup on your Notificaiton E-mail.

    1. use an actual e-mail address on Sender E-mail box. You can use noreply@jotform.com

    2. Make sure the value of Recipient E-mail box is the correct target e-mail address

     

    Can you also tell us the e-mail address you are not getting the notification? We will check.

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    Answered by zombiemedia on November 24, 2012 at 05:50 PM

    Thanks - I've got everything set up right.

    The emails need to go to david@immigrationbureau.com - at the moment they are heading to brains@zombiemedia.co.uk

    Frustrating :/

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    JotForm Support

    Answered by jonathan on November 24, 2012 at 06:02 PM

    Are you perhaps just using the Test E-mail button in the Notification e-mail? If you do this it will always only send email to brains@zombiemedia.co.uk as this is the form's owner account email.

    You have to do an actual form submission to be able to send the notification message to the target recipient e-mail address.

    I checked your form email alerts and found 3 notification setup -- all 3 are using E-mail in the sender box (try using noreply@jotform.com) ,

    the 1st one have duncan@zombiemedia.co.uk in the recipient e-mail box -- change this to david@immigrationbureau.com

    Try updating the form as suggested. Inform us if the issue persist.

    Thanks

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    Answered by zombiemedia on November 24, 2012 at 06:08 PM

    Thanks Jonathan - I'll give that a try :)

    D

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    JotForm Support

    Answered by jonathan on November 24, 2012 at 06:12 PM

    Thank you for the prompt response. Please do try and update us the results when you can. 

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    Answered by zombiemedia on November 24, 2012 at 06:15 PM

    I will do - I've used the forms with the new settings - I just need the client to confirm this has worked.

    D

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    Answered by zombiemedia on November 24, 2012 at 06:20 PM

    Working perfectly - thank you for your help :)

    D

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    JotForm Support

    Answered by jonathan on November 24, 2012 at 06:33 PM

    Glad to know that all sorted out.

    You're quite welcome. ;)