Why am I receiving a warning that I am almost out of upload space above my forms?

  • nkaffee
    Asked on June 22, 2018 at 6:28 PM

     SCREENSHOT


  • Jed_C
    Replied on June 22, 2018 at 7:42 PM

    Free or Starter plan are only allowed to have a maximum of 100mb upload space. Your account currently has 82.12mb. Once you reached your upload space limit, you will get an error when trying to upload attachments to your form.

    For reference, please see our account usage and limits guide here https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits.

    Let us know if you have any questions or if you need further assistance. 

  • nkaffee
    Replied on June 23, 2018 at 4:05 AM
    I understand that part of the warning. What I am not familiar with is WHERE those uploads are located? I only have 3 forms currently in my account. The rest are under a shared folder that has zero limit. If they are showing up on the back end somewhere, can you please advise how I might move them?
    Thank you,
    [television-academy-foundation-logo-ng-90x70]
    Nikki Kaffee
    Manager, Education Programs
    o: 818.754.2839 f: 818.487.3602
    5220 Lankershim Blvd.
    North Hollywood, CA 91601-3109
    ...
  • Jed_C
    Replied on June 23, 2018 at 8:21 AM

    Upon checking, it shows that the upload file was from this form http://www.jotform.us/form/81617250664154. However, there's no upload field in the form and there's no submissions yet. Seems to be a bug on that form.

    Are you still using that form? If not, can you please remove it and let us know so we can check if the upload count will be reset?

    Looking forward for your response. 

  • nkaffee
    Replied on June 25, 2018 at 2:43 PM
    Thank you for your reply, Jed.
    I prepared this form by making a duplicate from an old form. Getting ready to use this for an event coming up. Can you please assist me in understanding what the possible bug may be? The invitation will be going out on Thursday, so the sooner I can resolve this, the better.
    Thank you,
    [television-academy-foundation-logo-ng-90x70]
    Nikki Kaffee
    Manager, Education Programs
    o: 818.754.2839 f: 818.487.3602
    5220 Lankershim Blvd.
    North Hollywood, CA 91601-3109
    ...
  • roneet
    Replied on June 25, 2018 at 3:31 PM

    Hi,

    Upon further checking the form :81237036264150 whose owner is marcwade file uploads were residing in your account.

    I have moved the file uploads of the above said form to the correct owner i.e marcwade and now your uploads is 0 kB.


    Hope this helps!


    Please let is know if there is any other issues!

    Thank you!

  • nkaffee
    Replied on June 25, 2018 at 3:43 PM
    Oh super! Thank you so much for your assistance. Truly appreciated.
    Please excuse any typos.
    Sent from my iPhone
    ...
  • nkaffee
    Replied on June 28, 2018 at 5:43 PM
    Hi Jed,
    Can you please assist.....I just received this email for which I thought we had resolved. I am expecting another 100 more responses or more. Don't want to miss out on any future RSVPs. Can you please help? Do I need to move this form under the shared MARC folder to help alleviate this issue? Please advise.
    Thank you,
    Nikki
    [cid:image001.png@01D40EEA.F508AE70]
    [television-academy-foundation-logo-ng-90x70]
    Nikki Kaffee
    Manager, Education Programs
    o: 818.754.2839 f: 818.487.3602
    5220 Lankershim Blvd.
    North Hollywood, CA 91601-3109
    ...
  • Victoria_K
    Replied on June 28, 2018 at 5:56 PM

    Hello,

    I can see that your account is now overlimit because of submissions received. It is allowed to receive up to 100 form submissions for free accounts: https://www.jotform.com/pricing

    If you are a sub user of a paid account, you can transfer a form into a shared folder, so it inherited limits of it, or to upgrade your account. We can also do this per your request. 

    There is another option. To earn some extra monthly submissions for your forms. Please check our Get More page.

    If you need any further assistance, just let us know.

    Thank you.

  • nkaffee
    Replied on June 28, 2018 at 7:43 PM
    Thank you. Just transferred the form over to the shared folder.
    Appreciate your prompt reply.
    Thank you,
    [television-academy-foundation-logo-ng-90x70]
    Nikki Kaffee
    Manager, Education Programs
    o: 818.754.2839 f: 818.487.3602
    5220 Lankershim Blvd.
    North Hollywood, CA 91601-3109
    ...