File upload: Uploaded images are showing partially in submissions page.

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    Asked on June 22, 2018 at 11:42 PM

    To Whom It May Concern:

    We're suddenly (never before has this happened) having an issue viewing some (not all) of the pics that clients attach to certain Jot Forms they submit to us. This is very urgent and needs to be corrected ASAP. 

    Again this have never been an issue before and it's not on all of the forms, just some and it just started happening yesterday. 

    Sometimes it does take a moment for the photos to load but, now, certain ones are not loading at all. ???????

    We use Google Chrome and already tried changing browsers. 

    Thank you for your prompt reply. 


    Rocco Morano

    Should we provide any instructions on the forms as to why types of photo files to upload or, is that already provided?

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    Answered on June 23, 2018 at 03:45 AM

    I was able to replicate this issue with images not showing:

    1529738543Screen Shot 2018-06-23 at 9.15

    But images are working, I mean, you can download them. 

    I will consult our backend team for further checking of this issue. 

    Thank you for your patience.

  • Profile Image
    Answered on June 23, 2018 at 05:01 AM

    Aloha Nik,

    Thank you for your reply! Yes, I appreciate your backend team handling this ASAP. :)

    Also, how are you downloading them? 

    I tried and we can't download them. ??? 

    Please reply again ASAP. 

    Thanks again!


  • Profile Image
    Answered on June 23, 2018 at 05:12 AM

    UPDATE: So now, when I click on You can edit this submission  

    I can now see the images- I wasn't able to view them earlier. 

    BUT- it WON'T let me download them. 


  • Profile Image
    Answered on June 23, 2018 at 07:34 AM

    We were informed that this issue should be fixed now. Please check the uploaded files and let us know if the problem persists.

  • Profile Image
    Answered on June 23, 2018 at 03:45 PM

    Thank you! We are still having difficulties viewing images in the Jotform submissions. We ARE able to view a few of the recent submissions sent to us today but... when we go back a few days, the same ones we couldn't view, are still NOT viewable now. 

    Please have the backend team look into this again ASAP. 

    Thank you,


  • Profile Image
    Answered on June 23, 2018 at 05:57 PM

    I was able to reproduce the issue. I've tried viewing your old submissions and it only loads the 1st top entry. Not sure if it's trying to load the rest, but it's really taking a long time. 

    Let me submit a ticket to our L2 team for further investigation. We will let you know via this thread once we have updates.

    Again, we are sorry for this inconvenience.

  • Profile Image
    Answered on August 31, 2018 at 04:56 AM

    Hi Rocco,

    Just checking in if you are still having any problems regarding the uploaded images on your form's submission page?

  • Profile Image
    Answered on August 31, 2018 at 02:02 PM

    So far, so good! Thanks Scott!