Account suspended ?

  • Profile Image
    guest_23291672301043
    Asked on November 25, 2012 at 04:01 AM

    Hello,

    My forms don't work anymore.. I have this message "Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

    What can I do?

    my account name : osmoze  -   Can you resolve this please? Thank you..!

     

  • Profile Image
    moonzkie
    Answered on November 25, 2012 at 04:15 AM
     Hi,
    We used anti-phishing tool to detect and auto-suspend phishing forms, this is due to an increasing number of users who used JotForm for their illegal internet activities such as Phishing. 
    After re-scanning your forms, I have confirmed that it was mistakenly auto-suspended by this tool, so I have lifted the suspension of your account immediately.
    We apologize for any inconveniences caused.

     

  • Profile Image
    guest_23291672301043
    Answered on November 25, 2012 at 04:34 AM

    Thank you a lot for this explanation and for your speed.

  • Profile Image
    gori-mathew
    Answered on November 25, 2012 at 04:38 AM

    I am very glad to hear that, do not hesitate to contact us through our forum , any time you need it

    Cheers!