What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account suspended ?

    Asked by guest_23291672301043 on November 25, 2012 at 04:01 AM


    My forms don't work anymore.. I have this message "Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

    What can I do?

    my account name : osmoze  -   Can you resolve this please? Thank you..!


    Page URL:

  • Profile Image

    Answered by moonzkie on November 25, 2012 at 04:15 AM
    We used anti-phishing tool to detect and auto-suspend phishing forms, this is due to an increasing number of users who used JotForm for their illegal internet activities such as Phishing. 
    After re-scanning your forms, I have confirmed that it was mistakenly auto-suspended by this tool, so I have lifted the suspension of your account immediately.
    We apologize for any inconveniences caused.


  • Profile Image

    Answered by guest_23291672301043 on November 25, 2012 at 04:34 AM

    Thank you a lot for this explanation and for your speed.

  • Profile Image

    Answered by gori-mathew on November 25, 2012 at 04:38 AM

    I am very glad to hear that, do not hesitate to contact us through our forum , any time you need it