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SWMindfulnessAsked on June 24, 2018 at 7:52 AM
My Options for Selection in a Ticket Purchases widget aren't appearing on my website.
Unsure of why - can anyone help? Thanks.
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Victoria_KReplied on June 24, 2018 at 9:54 AM
Hello,
It seems that you have embedded the form using wordpress oembed plugin, which is blocking several form's features including form submit.
Can you please try Embed Form Plugin from JotFrom: Embed-JotForm-in-Wordpress-using-the-Embed-Form-Plugin
You can try other embedding options as well:
A-Guide-to-Embed-Forms-for-WordPress-Users
Let us know if you need any further assistance.
Thank you.
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SWMindfulnessReplied on June 24, 2018 at 11:13 AM
Hi Victoria_K,
Thanks for your reply. It has helped as now the options come up on mobile devices & tablets but not on Desktops. I have tried Chrome/Firefox/Edge etc. but none seem to have it visible.
Can you suggest a solution?
Thanks :)
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JanReplied on June 24, 2018 at 2:42 PM
I would like to verify if you already tried re-embedding the form using the iFrame method just like what my colleague Victoria suggested. This will prevent script conflicts between the form and the webpage.
If not, please do try it. Here's a guide again: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Hope that helps. If the issue persists, let us know. Thank you.