Customize PDF: Field not Showing on Customize PDF and PDF Download in Submissions

  • AgilityAssoc.Canada
    Asked on June 25, 2018 at 3:07 PM

    Hi,

    I just tried to use the PDF form editor for 61013950784960 and it has some problems.

    For some reason my field Full Name is not showing up. So I added it but I can not format it. I tried to change the color to teal and right align and it won't respond. When I preview it is not there.

    Thanks Robert

  • DonaldHag
    Replied on June 25, 2018 at 3:54 PM

    On checking your form submissions on this link: https://support.jotform.com/submissions/61013950784960

    The Full Name field is disabled in the settings. Enable it by clicking the gear icon on the right of form submission preview and select the checkbox to enable full name to be visible.

    After doing this, full name should be enabled in the PDF Form too.

    1529956416enable full name field in subm Screenshot 10

    Hope this helps. For further assistance do let us know.

  • AgilityAssoc.Canada
    Replied on June 25, 2018 at 4:09 PM

    Hi,

    You actually solved two problems... my next thread is related to this also... many thanks... Robert