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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Logo missing on emails

    Asked by youtapforms on November 25, 2012 at 02:11 PM

    I have recently set up this account as a paying member. 


    I realize that the non-paying members could not always use the image files, however I am hoping that you can allow the logo images to flow on this account.

    Is there something that I need to do in order to turn this function on?

    The logo is missing on the emails and automatic responses. 

    As well, when setting these up, it was difficult to find the image url. Is there any easy way to find this when in the Email Response builder?



    Esther Fullen


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    JotForm Support

    Answered by jonathan on November 25, 2012 at 02:46 PM

    Hi Esther,

    I was able to add images in the Email and Thank you page using the insert image tool in message creator. Please see screen for visual guide (click on image to zoom in)

    Please inform us if this is not what you were looking for.