The Conditional Branching is not working

  • Profile Image
    margaretluh
    Asked on November 25, 2012 at 09:48 PM

    Hi - I am new to Jotform, but I really think it's a great service. I am writing to you with hopes that you can help me with conditional branching.

    I have 3 embedded conditionals, but I cannot get all 3 of the conditionals to work properly together.

    I was able to make the conditional branching work fine when someone clicks the "I am a Retailer or work at a Retail Store" radio button" and also when someone clicks on "I am a Gift-giver looking for free gift ideas". The problem is that I cannot get these 3 conditionals to work properly together. When those 2 conditionals are working. I cannot get the 3rd conditional to work.  I believe everything is set up properly. I have deleted and re-created each conditional and each question and still cannot solve the problem.

    On the screenshot, I am trying to HIDE "Store Name" and "Job Title" when NEITHER "I am a retailer" and "I am a gift-giver" is checked. Can you help me? thank you

  • Profile Image
    idarktech
    Answered on November 26, 2012 at 02:33 AM

    Hi,

    I think you only need to create two conditions. Example:

    If Are you a Retailer or a Gift-giver? equals to I am a Retailer or work at a Retail store. show Store Name & Job Title

    If Are you a Retailer or a Gift-giver? equals to I am a Gift-giver looking for free gift ideas. show The hardest person to shop for is my

    So by default or when you open the form, the 3 fields are already hidden. Check this cloned form of yours: http://www.jotformpro.com/form/23301666763959?

    I hope I got it right, do let us know if you need further clarification. Thanks!

  • Profile Image
    margaretluh
    Answered on November 26, 2012 at 08:15 AM

    Ldarktech --- you are amazing. Thank you very much! I spent a lot of time trying to figure this out and it is working now. thanks!

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    KarBar110
    Answered on February 06, 2013 at 12:22 AM

    I was hoping to use conditional formatting to force clients to accept different sections of a service policy, instead of what they normally do, scroll to the bottom and just click "Yes I Accept", then later having no clue about a very important aspect of our agreement.  I basically want to slow them down so they (hopefully) take more time to review.  

    I want the sequence to go:

    If "Client Name" text field is "Filled Out", then show "Payments and Deposits" text html area and the "Payments Acceptance Check Box"

    If "Payments and Deposits Acceptance Box" is "checked", then show "Turnaround Times" text html area and the "Turnaround Acceptance Check Box"

    If "Turnaround Times Acceptance Box is "checked", then show "Studio Liability" text and the "Liability Acceptance Check Box"

    If "Liability Acceptance Box" is "checked", then show "Enter your name in all caps to sign this form".

    If "Enter name" field is "filled out", show "Submit Button".  

     

    I've shortened it but the premise is the same.  I could get it to work only with one "test" condition I did, where I said "If the 'Signature box' is 'filled ou', then show 'Captcha' field".  This was the first condition I entered, if that matters.  Any of the others Iv'e tried are not working. 

    Also, my steps are to go to the Conditional Formatting wizard, choose the first option, and enter my parameters, then go to "Add New Condition" and repeat with next sequence.  But none other than the first option are working. 

  • Profile Image
    moonzkie
    Answered on February 06, 2013 at 03:32 AM

    @ KarBar110

    Hi,

    Would you mind if you could open a new thread for your question? Thank you in advance.