What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    upgrade

    Asked by stampaonline on November 26, 2012 at 04:14 AM

    i try to upgrade account in account professional but i can't.

     

    How can i do? site say :

    You plan has been changed successfully.

    You changes will be live in a couple of minutes.

     

    Thank you...


  • Profile Image
    JotForm Support

    Answered by idarktech on November 26, 2012 at 04:52 AM

    Hi,

    You seem to have two active subscriptions to us. One is Premium Monthly and the other one is Professional Monthly. Can you please confirm if you'd like to cancel your premium subscription and stay on professional one? Please let us know so we can assist you further with this. Thanks!

  • Profile Image
    JotForm Support

    Answered by idarktech on November 26, 2012 at 04:57 AM

    I have now cancelled your Premium subscription and changed your account status to Professional. Please logout and log back in to be able to view the changes. 

    Our apologies for the inconveniences caused.