Upload error with an XLS file

guest_23302691571046
Asked on November 26, 2012 at 07:46 AM
Hi

I will have a problem with uploading XLS files.
For a project, customers are only allowed to upload an excel file (XLS extention). I have set in the form only XLS files are allowed (removed all other possibilities).

When uploading an excell file with the form, I will get an error message that... XLS files are NOT allowed.
Ho to solve this?
- problem
- excel
- message
guest_23302691571046
Answered on November 26, 2012 at 07:57 AM

I will have a premium account at Jotform, however it seems I'm guest_232691571046 today... ;-)
pinoytech
Answered on November 26, 2012 at 08:12 AM

Hi there,

Sorry for the inconvenience that may have caused. Regarding on the issue, would you mind if we ask your Form URL to investigate the said issue and for further assistance?

Thank you!
JotForm Support

idarktech
Answered on November 26, 2012 at 08:20 AM

Hi,

I think I have fixed it for you, sorry if I wasn't asking for your permission. Can you please recheck?

Please be careful on adding file extensions, there should be no extra spaces before or after xls.

Thanks!