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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload error with an XLS file

    Asked by guest_23302691571046 on November 26, 2012 at 07:46 AM

    Hi

    I will have a problem with uploading XLS files.
    For a project, customers are only allowed to upload an excel file (XLS extention). I have set in the form only XLS files are allowed (removed all other possibilities).

    When uploading an excell file with the form, I will get an error message that... XLS files are NOT allowed.
    Ho to solve this?


     

    Screenshot
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    Answered by guest_23302691571046 on November 26, 2012 at 07:57 AM

    I will have a premium account at Jotform, however it seems I'm guest_232691571046 today... ;-)

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    Answered by pinoytech on November 26, 2012 at 08:12 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Regarding on the issue, would you mind if we ask your Form URL to investigate the said issue and for further assistance?

    Thank you!

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    JotForm Support

    Answered by idarktech on November 26, 2012 at 08:20 AM

    Hi,

    I think I have fixed it for you, sorry if I wasn't asking for your permission. Can you please recheck?

    Please be careful on adding file extensions, there should be no extra spaces before or after xls.

    Thanks!