Problems with email

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    Asked on November 26, 2012 at 09:58 AM

    I have the following forms:

    URL for Paramore exam order         =  

    URL for NASCPE certification          =

    URL for NASCPE exam order          =

    URL for NASCPE membership        =

    URL for NASCPE directory              =

    URL for NASCPE examiner rating  =

    and I feel like I'm chasing my tail getting my email settings to save and take effect properly. All my test emails are going to when I've only defined the Paramore exam order results to go to that email address.

    All the others should be going to

    Please review and make appropriate changes on your side.

    All the notification titles should be named with their corresponding form names. The return address for all should be jotform, noreply@jotform, and none.


    Thank you

  • Profile Image
    Answered on November 26, 2012 at 11:09 AM


    "Test Email" button will only send you a notifications to the email address that is associated with your account, this is how it works to avoid spam abuse. You should make a live test submissions if you would like to make sure that the settings were running correctly.

    I have check all your forms and all was fine, the settings was good. I just notice one thing, the form NASCPE examiner rating notifications setting for recipient is doubled. I suggest to you delete the first one to avoid email duplication.

    Also, add Jotmails IP Addressed to your server whitelist. 


    I do hope that above ideas and informations will help.



  • Profile Image
    Answered on November 27, 2012 at 09:17 AM
    "I just notice one thing, the form *NASCPE examiner rating*
    notifications setting for recipient * *is doubled"
    I'm aware of it but I can't figure out how to delete either of them so
    I'd appreciate it if you would do it on your side or tell me how to do it.
  • Profile Image
    Answered on November 27, 2012 at 09:29 AM

    Hi billj,

    This guide would help you to delete notification.

    If you need further assistance, do let us know.

    Thank you!