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  • Profile Image

    Problems with email

    Asked by billj on November 26, 2012 at 09:58 AM

    I have the following forms:

    URL for Paramore exam order         =     http://form.jotform.us/form/20853547076155  

    URL for NASCPE certification          =     http://form.jotform.us/form/20944959559169

    URL for NASCPE exam order          =     http://form.jotform.us/form/20953023456147

    URL for NASCPE membership        =     http://form.jotform.us/form/22775148226154

    URL for NASCPE directory              =     http://form.jotform.us/form/23303663647151

    URL for NASCPE examiner rating  =      http://form.jotform.us/form/23304163746147

    and I feel like I'm chasing my tail getting my email settings to save and take effect properly. All my test emails are going to bill@paramedicalexam.com when I've only defined the Paramore exam order results to go to that email address.

    All the others should be going to admin@nascpe.com

    Please review and make appropriate changes on your side.

    All the notification titles should be named with their corresponding form names. The return address for all should be jotform, noreply@jotform, and none.


    Thank you

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    JotForm Support

    Answered by Welvin on November 26, 2012 at 11:09 AM


    "Test Email" button will only send you a notifications to the email address that is associated with your account, this is how it works to avoid spam abuse. You should make a live test submissions if you would like to make sure that the settings were running correctly.

    I have check all your forms and all was fine, the settings was good. I just notice one thing, the form NASCPE examiner rating notifications setting for recipient admin@nascpe.com is doubled. I suggest to you delete the first one to avoid email duplication.

    Also, add Jotmails IP Addressed to your server whitelist. 


    I do hope that above ideas and informations will help.



  • Profile Image

    Answered by billj on November 27, 2012 at 09:17 AM
    "I just notice one thing, the form *NASCPE examiner rating*
    notifications setting for recipient *admin@nascpe.com *is doubled"
    I'm aware of it but I can't figure out how to delete either of them so
    I'd appreciate it if you would do it on your side or tell me how to do it.
  • Profile Image

    Answered by pinoytech on November 27, 2012 at 09:29 AM

    Hi billj,

    This guide would help you to delete notification. http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    If you need further assistance, do let us know.

    Thank you!