Not receiving notification emails

  • Profile Image
    SLUCookBusiness
    Asked on November 26, 2012 at 04:57 PM

    Hi,

     

    I recently setup the form http://www.jotform.us/SLUCookBusiness/svclead1 and went through the instructions and troubleshooting for email notifications to be sent to a different email address than my account email. 

    I have also looked at the spam filters and I am not reciving any notifcation. I have whitelisted the mailing domain with a filter in gmail, but still nothing.

     

    I'm not sure what else I can do, but hoping you can look into the issue and let me know what might be going on.

     

    Thanks

  • Profile Image
    jonathan
    Answered on November 26, 2012 at 05:16 PM

    Hi,

    I checked the mentioned form and found that the Notification email is properly setup. I also checked the recipient email address used sv###d@##u.edu -- and found no issue about it.

    So far I noticed that there were only about 3 submissions only on this form, so the email log has not much to display except all those form the submissions.

    Please double check if perhaps the notification messages are being filtered as spam or moved into the junk folder?

    Thanks.

  • Profile Image
    SLUCookBusiness
    Answered on November 27, 2012 at 09:43 AM

    Thanks! I looked in my Spam and Trash folders under both email accounts this morning and nothing has populated. I double checked the whitelist setup as well, but still no luck.

  • Profile Image
    idarktech
    Answered on November 27, 2012 at 10:16 AM

    Hi,

    I just checked your form notification field variables and they seem to be not correct. I don't see those field variables in your form fields so I suspect you've added them manually or your form notification isn't updating properly. I'd suggest to recreate your form notification, just delete the existing notification and create a new one. This might help. Please do an actual submissions with your form afterwards for a test and let us know how it goes. Thanks!

  • Profile Image
    SLUCookBusiness
    Answered on November 27, 2012 at 12:17 PM


    Thank you all very much! That worked. I re-built a new form and deleted the notification and created a new one. It is now submitting correctly. I appreciate your attention to this and working with me through it.

     

    I am very impressed at your customer service response. All the best!

  • Profile Image
    idarktech
    Answered on November 27, 2012 at 12:31 PM

    We are so much happy to hear that everything is now resolved. 

    Feel free to let us know if you have any other questions or concerns. Have a nice day!