What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i don't want a premium account

    Asked by guest_23307143834045 on November 26, 2012 at 08:42 PM

    i am the web designer for many businesses who have jotform accounts.

    one of the accounts i'm attached to has ME as the billing person (i set it up for them, with the understanding they would switch it up). the password has been changed, so i can't access the account.

    can you please remove my billing info from the account?

    i don't think they need premium at the moment.

    also, i'm not exactly sure which account this is for!

    help! thanks! waking.girl@yahoo.com

    Page URL:
    http://www.fallcentury.org/register.html

  • Profile Image
    JotForm Support

    Answered by idarktech on November 26, 2012 at 08:51 PM

    Hi,

    I have now cancelled your subscription for you. You will not be charged again. Your account will stay premium until the paid period expires which will be on 12-27-2012.

    Feel free to re-subscribe anytime you wish. Thanks!