What is the process for using the encryption key to view submissions on mobile device?

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    Greenspringsholdings
    Asked on July 01, 2018 at 10:11 AM
    The other question relates to accessing the encrypted form on a smartphone. What is the process for using the encryption key on a mobile device so that the encrypted form is viewable. 
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    Welvin
    Answered on July 01, 2018 at 10:37 AM

    When using our IOS app, you will need to share your key through iTunes. Next, you will need to open the submissions in the app. On the top part tools, you will have to click the Key icon, see screenshot:


    If the key is already in Itunes, clicking OK button should automatically find the file and decrypt the submission.


    I think the process is the same with Android devices, you need to have the file on your device, and locate to upload.


    If you are viewing the submissions page directly using your mobile browser, the process is the same by locating the encryption key and upload it. 

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    Greenspringsholdings
    Answered on July 01, 2018 at 12:43 PM
    Ok - I downloaded the app on my device but I can't find any encryption key
    settings within the app. None of those symbols displayed in your screenshot
    are viewable in my app. I'm using Android. Please advise.
    Brian Green
    Property Management - Green Springs Holdings LLC
    PO Box 3207
    Saratoga Springs NY 12866
    Sales & Leasing: 518-350-7355
    Property Management: 518-504-7767
    www.greenspringsholdings.com
    ...
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    Welvin
    Answered on July 01, 2018 at 12:46 PM

    It appears that this option is not available on Android App yet. I'm sorry for not checking earlier. If you have an IOS, please view it there instead.