Jotform site freeze: Long running script

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    shigi2008
    Asked on July 02, 2018 at 02:09 PM

    I have so many problems with your site loading and the bad/long script.  I use firefox and explorer and I get the same freezing on both.  Is there anything I can do differently or should I just move on to a new form company?

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    aubreybourke
    Answered on July 02, 2018 at 02:12 PM

    Can you tell us which forms you are referring to?

    Where-to-Find-My-Form-URL


    And we will take a look into the problem.

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    shigi2008
    Answered on July 02, 2018 at 05:43 PM
    It’s not the form that I’m having a problem with…It’s your website. It always says long running script and freezes up

    Jami

    Patricia Shigihara, DDS, PS
    (206)362-1121

    ...
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    Vanessa_T
    Answered on July 02, 2018 at 07:38 PM

    I have logged in to your account and opened each form on the form builder as well as opened them by their direct link, but I was not able to get the freezing that you have mentioned. I have also cleared your form caches in case that is the culprit of your forms loading slowly.

    15305748621.gif

    If you are still having issues, can you please share to us the following information:

    - what version of Firefox and Internet Explorer you are using

    - what is the model of your laptop or device that you're using to access your forms

    - how much is your RAM and what is your computer processor, please check this guide to get computer specifications

    - also, please note that internet speed matters, can you send us a screenshot of your speedtest?

    For all of the items above, you may attach a screenshot for better understanding.

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    shigi2008
    Answered on July 03, 2018 at 11:43 AM
    I’m using explorer 11 and an older firefox because the new firefox was having issues with other things. The long running script message shows up on both browsers. I’ve attached photos

    Jami

    Patricia Shigihara, DDS, PS
    (206)362-1121

    ...
  • Profile Image
    luisvcsilva
    Answered on July 03, 2018 at 12:48 PM

    Hi Jami, unfortunately, the screenshots that you attached to your posts were not sent, since you have to insert each image to your post in the forum. Just click on "View this thread on browser" and write your reply, attaching the screenshots, as shown by the images below:

    05-29-2017-1495999996.png 05-29-2017-1496000252.png

    As my colleague requested earlier, we'll need more information regarding your Internet connection as well as your computer specifications (e.g: processor, RAM, etc.). Please try to clear the cache of your browser and/or use the incognito/private browsing mode since this could be happening due to some conflict between the website and some extension of your browser and/or a broken version of the website stored in your cache.

    Additionally, we'll need you to record the overall Performance of your browser while loading the Jotform webpage, so we can discover which script/element is causing your browser to freeze. Open Mozilla Firefox and simultaneously press CTRL + Shift + I, in order to access the Developer Tools. Then select the tab "Performance" and click on the button "Start Recording Performance". Load the Jotform page in which the issue happens and let it load completely, then click on the "Save" button, as shown by the images below:

    1530634379GIFrecord_03-07-2018-_131011.g


    1530634493profiler.png

    A report (JSON file) indicating your browser's version, the memory usage of each component and the execution sequence of the page components will be generated as well as some information regarding your computer hardware. Send this file to our email inbox (support@jotform.com) with the Subject "Thread #1514053 - Performance Report" so we can further investigate the issue.


    We'll await your response,

    Thanks.

  • Profile Image
    shigi2008
    Answered on July 03, 2018 at 02:43 PM
    I’m just going to look for a new form company…any suggestions?

    Jami

    Patricia Shigihara, DDS, PS
    (206)362-1121

    ...
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    aubreybourke
    Answered on July 03, 2018 at 02:56 PM

    The reason the site is freezing is likely to be a problem specific to your computer. We have no indications that we are currently facing issues on our side as you have described.

    We should try troubleshooting the problem:

    1) Download Google Chrome and see if it also suffers from the script error. You should always use an up to date browser. 

    2) Try accessing our site using your browsers in private mode (incognito).

    3) Clear your browsers caches and cookies. Make sure you select all of them and not just the past hour.




  • Profile Image
    shigi2008
    Answered on July 03, 2018 at 03:43 PM
    It is working in Chrome. Thanks!

    Jami

    Patricia Shigihara, DDS, PS
    (206)362-1121

    ...