What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could i reverse the last payment that jotform auto debit from my account?

    Asked by possa on November 27, 2012 at 11:46 AM

    i did'nt know that one time you upgrade the account, jotform automatically renew the suscription month per month.

  • Profile Image

    Answered by jeanettebmz on November 27, 2012 at 12:28 PM

    I searched into our records and I was not able to find any recent payment that might be linked to your username or email address. Can you please let us know the reference number so we can cancel and refund ? 

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    Answered by possa on November 27, 2012 at 12:34 PM
    Hi.
    It was in my other account under the name videoteca.
    Below you can see the payment
    Thanks!
    De: JotForm Support [mailto:mailer@fastspring.com]
    Enviado el: lunes, 26 de noviembre de 2012 08:35 p.m.
    Para: Consuelo Castillo
    Asunto: Your Subscription Renewal: JotForm Premium Monthly [INT121127-5300-44634B]
    Los cargos aparecerán en su extracto como: FS *JotForm
    https://sites.fastspring.com/interlogy/order/invoice/INT121127-5300-44634B
    Consuelo Castillo
    ccastillo@mincultura.gov.co
    Calle 2 No. 31B - 20
    Aptp 360
    Bogotá
    Cundinamarca
    Colombia
    ID del pedido: INT121127-5300-44634B
    1
    JotForm Premium Monthly
    USD 9,95 mensualmente
    https://sites.fastspring.com/interlogy/order/s/INT121027-1531-70504S
    Total: USD 9,95
    ________________________________
    JotForm Support
    jotform@interlogy.com
    [FIRMA PABLO OSSA]
    De: JotForm Support Forum [mailto:jotform@jotform.com]
    Enviado el: martes, 27 de noviembre de 2012 12:29 p.m.
    Para: Pablo Arturo Ossa Morales
    Asunto: Re: Could i reverse the last payment that jotform auto debit from my account?
    A new response has been received:
    [JotForm]
    Answered by jeanettebmz
    I searched into our records and I was not able to find any recent payment that might be linked to your username or email address. Can you please let us know the reference number so we can cancel and refund ?
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image

    Answered by jeanettebmz on November 27, 2012 at 12:38 PM

    Ok, I have refunded your account and set back your account to free subscriptions

    Cheers!