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    Asked on July 03, 2018 at 08:27 AM

    All new forms have errors, we must publish a new one but still doesn't work.

    There's a certificate or encryption error preventing the submission.

    I already wrote about this more than one month ago but the issue is still open!

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    Answered on July 03, 2018 at 10:16 AM

    I found your other thread, which my colleague already attended: https://www.jotform.com/answers/1458892

    I tested your form and I was able to replicate the issue where a form is stuck on submitting (I assume you're referring to that issue).

    Could you please test if the issue persists when you disable encryption in the form and then enable again?

    I tested this form: http://www.jotformeu.com/form/811891645503587

    We'll wait for your response.

    Thank you!