What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not updating

    Asked by Crossroads123 on November 27, 2012 at 11:58 AM

    My "schedule an event" form is not updating on our website: http://ccc.crossroads-christian.org/news-events/schedule-an-event/

    I have added additional selections to the form and recopied the embed code several times with no luck. Our website is in WordPress.

    Thanks for your help. If I use the link to the form, it is working.

    Tasha

    Page URL:
    http://ccc.crossroads-christian.org/news-events/schedule-an-event/

  • Profile Image
    JotForm Support

    Answered by abajan on November 27, 2012 at 12:04 PM

    Hi Tasha

    It's probably a caching problem with the server nearest to your location in our CDN (Content Delivery Network). In the page within which the form is embedded, please change

    http://form.jotform.com/form/20375913512

    to

    http://www.jotform.com/form/20375913512

    and change

    http://form.jotform.com/jsform/20375913512

    to

    http://www.jotform.com/jsform/20375913512

    and let us know if doing so helps.

    Thanks.


    Wayne

  • Profile Image

    Answered by xroadschristianchuch on November 27, 2012 at 01:03 PM
    That worked! Thank you!
    However, now the conditions I have set up under “Please select other Ministry Teams you are coordinating this event with or who may be affected by your event:”are not working. Any thoughts on that?
    Thanks for all your help!
    Tasha
  • Profile Image

    Answered by fxr on November 27, 2012 at 01:10 PM

    Hi Tasha,

    How should those conditions work?

    The more detail you can provide the best positioned we will be to assist.

    Thanks.

  • Profile Image

    Answered by xroadschristianchuch on November 27, 2012 at 01:47 PM
    On the Schedule an Event form located at http://ccc.crossroads-christian.org/news-events/schedule-an-event/ toward the bottom it says “Please select other Ministry Teams you are coordinating this event with or who may be affected by your event:” Based on what is selected, I want each selection to send an email to the person associated with the team or selection but it is not sending the multiple emails based on the selections. Thanks!
    Tasha
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 27, 2012 at 02:18 PM

    You have only one conditional Email Notification, it means that our system will sent only one conditional email.

    In other words, all your conditions are based on the first Schedule an Event Email Notification. The system will trigger some matching condition, but it will skip other conditions.

    You can try to use separate Email Notifications in your conditions, so that system will be able to sent multiple conditional emails.

    If something is not clear, please let us know. We will be happy to help.