UploadCare Widget: Cannot upload images

  • quinceymax
    Asked on July 3, 2018 at 1:22 PM


    Hi 


    Can not this widget to work.  I have set up paying account with widget's web site ... I have the right public key.  but will not upload - can you please let me know what I doing wrong.  When I go onto the widgets web site - I can upload directly.  So that account is set up correctly.


    Many thanks




    1530638461Capture5555 Screenshot 10


  • Adrian
    Replied on July 3, 2018 at 1:47 PM

    I believe this is the form that you are talking about. http://www.jotform.ca/form/81834794370263

    I can see that you have added the Uploadcare Widget to that form.

    I have tried uploading an image to your form (using Chrome Incognito) and the image was uploaded successfully.

    UploadCare Widget: Cannot upload images Image 10

    I have also created a new form and added the Uploadcare Widget.
    The upload is working correctly.

    Form URL: https://form.jotform.com/81835778742976

    Please test it and let us know if you have any issues.

  • quinceymax
    Replied on July 3, 2018 at 2:10 PM

    wow - your works.  thank you ... challenge is I cannot seem to get to work in my jot form account.  I have tried starting from scratch - just will not work.  But your works.


    Can you please log into my account and just make one new form work .. and i can builded it out.


    I ahve no idea why it not working -- i have triple check the pubic key - I use the same browers - your works - but mines does not.


    I apprecaite your help so much

  • Vanessa_T
    Replied on July 3, 2018 at 2:31 PM

    I have checked your form, http://www.jotform.ca/form/81834794370263, and made a test submission without making any changes to your form and was able to submit successfully without any issues. Image was also uploaded successfully.

    UploadCare Widget: Cannot upload images Image 10

    Please clear your browser cache or try opening your form in incognito window. It is also possible that the image that you've tried to upload is the one causing the issue. If you're still having problems uploading, please try another image, or you may also attach the image in this thread so we may try uploading the image you've got.

  • quinceymax
    Replied on July 3, 2018 at 2:34 PM

    This the form I had created - and is not working.  It not working on mobile either


    https://www.jotform.com/build/81834794370263 

  • quinceymax
    Replied on July 3, 2018 at 2:39 PM

    Hi 


    I am running latest chromo version:


    Your version is: Chrome 67 on Windows 10

  • aubreybourke
    Replied on July 3, 2018 at 2:45 PM

    I checked your form and was able to upload an image and submit.

    For example:
    1530643338b4nmg Screenshot 10

    Please try using private browsing mode (incognito). 

    If that works, try clearing your web browser cache and cookies? Make sure you select all of them and not just the past hour.