Text field not displaying on PDF submission

  • Profile Image
    goldendental
    Asked on July 04, 2018 at 11:54 AM

    I have a form titled "Cancellation Policy" which has some text I've put outlining our policy, then the patient dates and signs at the bottom - the issue is once they've signed it and we download that as a PDF, the text regarding the policy is not there, only the date and name.  

    We want to upload that PDF to our patient system, but without that policy text, it's kind of useless...

    Hope there's a better option here as many of my forms are like this, our policy then the patient signing off on that.


    Thanks!


    Nicole

  • Profile Image
    John_Benson
    Answered on July 04, 2018 at 01:06 PM

    You need to enable the "Show Headers and Texts" option in the Submission Panel to show the texts in the PDF.

    153072362741aa41a.png

    Related guide: How-to-View-Form-Submissions

    Let us know if you need further assistance. 


  • Profile Image
    canoebuildah
    Answered on July 04, 2018 at 01:12 PM
  • Profile Image
    goldendental
    Answered on July 04, 2018 at 01:35 PM

    Awesome, thank you!!!


  • Profile Image
    John_Benson
    Answered on July 04, 2018 at 02:09 PM

    @goldendental

    You're welcome 

    ---


    @canoebuildah

    Please create a new thread so we can assist you properly. Thank you.