What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account?

    Asked by YouBelong on November 27, 2012 at 06:35 PM

    I currently have the premimum account, but want to downgrade to the free account.  The free account is not presented as an option on the plimus panel.

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    JotForm Support

    Answered by Mike_T on November 27, 2012 at 06:46 PM

    Thank you for contacting us.

    As far as I can see, your subscription has been already cancelled. Your account will stay Premium until the time you have paid for expires. Even when you cancel your Premium account subscription, you will not lose any of your forms or your data.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.