Why can't I download more submissions at once?

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    dazza3467
    Asked on July 05, 2018 at 01:34 PM

    why cant i download my completed forms as i normally do for example 10 at a time now i can only download 3 some times 4 at a time?

    Screenshot
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    Vanessa_T
    Answered on July 05, 2018 at 02:12 PM

    Please note that it takes lot of server resources to create the PDF reports on the fly, especially if you have a long form or images on your entries. The purpose of this limit is for the stability of the system and to prevent system from crashing. 

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    dazza3467
    Answered on July 05, 2018 at 02:43 PM
    Ok tha ks for this bit in the past I have been able to do at 10 at a time. Now I can only do max and only the same five. I can’t select any of the other 50 to download in PDF format unless I do 1 by 1
    Kind regards.
    Darren
    ...
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    Vanessa_T
    Answered on July 05, 2018 at 03:14 PM

    In order to download the other submissions, you would need to filter the results first. Please check out Step 4 of this guide in order to do so: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

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    Vanessa_T
    Answered on July 05, 2018 at 03:23 PM

    I may have found a cheat for you. When selecting the timeframe, select This Year so that it will cover all of your submissions, then go on and download the PDF. The resulting file would be a zipped file with multiple pdf documents. Please have a look at it and let us know if it works for you.

    15308185293.gif

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    dazza3467
    Answered on July 05, 2018 at 03:43 PM
    Thank you for this but I have done this and like I have said it only selects five of fifty that are with in the date range.
    Kind regards.
    Darren
    ...
  • Profile Image
    Vanessa_T
    Answered on July 05, 2018 at 04:01 PM

    If you'll notice on my earlier screencast, based on my download, the zip file contains 5 PDF documents. Each PDF contains 10 submission data. This results in 50 submissions all in all.

    If this is not the case for you, please share a screenshot or a link to a video that shows the PDF file doesn't contain multiple submissions.