Mis-using of the order form

  • Profile Image
    peekababy
    Asked on November 28, 2012 at 04:17 AM

    Dear Madam/Sir,

     

    I have 2 questions:

    (1) when i was using the form, I accidentially press the enter button while I haven;t completed the form, and such error submission  counted as 1 on my account, is there anyway that we can avoid this happened? 

    (2) what if our competitor on purpose abuse using the form?

     

    Regards and thanks

    Carrie 

  • Profile Image
    abajan
    Answered on November 28, 2012 at 05:54 AM

    Hi Carrie

    (1) when i was using the form, I accidentially press the enter button while I haven;t completed the form, and such error submission  counted as 1 on my account, is there anyway that we can avoid this happened?

    Unfortunately, that's just the way most (if not all) browsers work and is beyond our control. However, there are workarounds. Adding a Captcha field just before the submit button is one. Alternatively, if a copy of the form's full source is embedded into a web page, there may be a JavaScript solution or two but I'll have to test it to be sure. 

    (2) what if our competitor on purpose abuse using the form?

    There's always that possibility. If you suspect this is happening, please see this guide.

    Do let us know if you would like further assistance with these issues.


    Wayne

  • Profile Image
    abajan
    Answered on November 28, 2012 at 08:11 PM

    Hi again Carrie

    Regarding the [Enter] key submitting the form, I was able to confirm that the solution at the link to which I referred works. Here's a demo. Hit [Enter] and you'll see it works just like the [tab] key, except when going from the last field to the submit button. (I purposely omitted the functionality from the that field because hitting [Enter] while in a text area should insert a line break and not move the focus to the next field or submit button!)

    If you would like to apply this method to one of your forms instead of including a Captcha field, we can provide the necessary script. (It would be similar to the one at the bottom of the demo's source.)

    We look forward to hearing from you again.


    Wayne

  • Profile Image
    peekababy
    Answered on November 29, 2012 at 04:08 AM
    Hi Wayne,
    Thanks for your help. Yes, of you could add this script into our form, it will be great, is there a charges for that?
    Regards,
    Carrie
    Sent from my iPhone
  • Profile Image
    peekababy
    Answered on November 29, 2012 at 04:09 AM
    Hi Wayne,
    Just one more question, can the firm be access from Facebook on iPhone?
    Regards,
    Carrie
    Sent from my iPhone
  • Profile Image
    abdigital
    Answered on November 29, 2012 at 04:50 AM

    Hi Carrie, I use an HTML system for password encrypting my form webpage so only people I allow can access the form in the first place. they are less likely to abuse the form when I know who they are:-)

  • Profile Image
    abajan
    Answered on November 29, 2012 at 05:55 AM

    Hi Carrie

    I can provide the script for you to add to the web page where the form is to be embedded. In your Facebook page, you can then place an iFrame which would display the page containing the form and script. The process for adding an iFrame to a Facebook page is shown in the video in this user guide. The only real difference from what is shown in the video is that instead of pointing to the form's URL, your iFrame would be pointing to your own page (the one containing the copy of the form's full source and my script). 

    This may all sound a bit overwhelming but we're here to help. There's no charge involved but which of your forms are we dealing with? In order to customize the script, I'll need that info.

    We'll await your reply.


    @Adam

    That's not a bad suggestion. Thanks for your input :)


    Wayne