IP address banned

  • Ashley Thomas
    Asked on July 6, 2018 at 4:15 PM

    Hello,


    Our IP address has been banned because of suspected phishing. I filled out the form yesterday for help to access our account but haven't heard back. Please help. I need to access them by Monday. 

    Jotform Thread 1518186 Screenshot
  • Richie JotForm Support
    Replied on July 6, 2018 at 4:18 PM

    We are sorry for the inconvenience this may have caused. Can we have your IP address so that we can check it out? You can use this tool to check your IP address -https://ipinfo.info/html/ip_checker.php

    May we also have your account username or account email address ?

    Thank you.

  • Ashley M Thomas
    Replied on July 6, 2018 at 4:23 PM

    Yes, it's https://manhattantheatreclub.com/



    Our username is MTCeducation. Our email is ed@mtc-nyc.org

  • Ashley M Thomas
    Replied on July 6, 2018 at 4:24 PM

    Sorry, our IP is 104.25.233.30

  • Richie JotForm Support
    Replied on July 6, 2018 at 4:27 PM

    I have checked your account and it is active.

    I have also checked your IP address in our panel but can't seem to find any suspended account under it. I have whitelisted your IP address,let us know if the issue still remains.

    Thank you.