IP address banned

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    Ashley Thomas 
    Asked on July 06, 2018 at 04:15 PM

    Hello,


    Our IP address has been banned because of suspected phishing. I filled out the form yesterday for help to access our account but haven't heard back. Please help. I need to access them by Monday. 

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    Richie_P
    Answered on July 06, 2018 at 04:18 PM

    We are sorry for the inconvenience this may have caused. Can we have your IP address so that we can check it out? You can use this tool to check your IP address -https://ipinfo.info/html/ip_checker.php

    May we also have your account username or account email address ?

    Thank you.

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    Ashley M Thomas 
    Answered on July 06, 2018 at 04:23 PM

    Yes, it's https://manhattantheatreclub.com/



    Our username is MTCeducation. Our email is ed@mtc-nyc.org

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    Richie_P
    Answered on July 06, 2018 at 04:27 PM

    I have checked your account and it is active.

    I have also checked your IP address in our panel but can't seem to find any suspended account under it. I have whitelisted your IP address,let us know if the issue still remains.

    Thank you.