Dropbox form stopped working

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    guest_23322528390046
    Asked on November 28, 2012 at 07:43 AM

    I made a dropbox form then edited it (removed the email address field) and it's stoppped working - any ideas?

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    guest_23322528390046
    Answered on November 28, 2012 at 07:46 AM

    I also changed the title of the form and that's about it!

    Dropbox doesn't show nay new files or folders in the 'Jotform' folder except for the 1st test (before customization).

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    pinoytech
    Answered on November 28, 2012 at 08:15 AM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on the issue of your form, have you tried already re-integrating your form to Dropbox? If not, can you please give a try and if the said issue still persists, can you please provide us your form url/ID?

    Thank you!

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    guest_23322528390046
    Answered on November 28, 2012 at 09:02 AM

    Under integrations it says Dropbox is set up.

    Is there anywhere I can configure the settings for it?

    Do I need to post the URL publicly here?

     

    Thank you for your help.

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    EduardoMendez
    Answered on November 28, 2012 at 10:32 AM

    Hi there,

    You can manage your dorp-box integration in our "submission's page" or you can re-integrate your form with drop-box.

    Here is how to get to our "Submission's page":

    Then:

     

    Let us know if you need further assistance!

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    guest_23322528390046
    Answered on November 28, 2012 at 11:10 AM

    Thank you - that's exactly what needed fixing.

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    guest_23322528390046
    Answered on November 28, 2012 at 11:25 AM

    Is there a way to stop submission files being saved on jotform (or to have them auto-deleted?).

    I'm using the dropbox integration to store the big files that are submitted to dropbox so they do not fill jotform's storage.

    So, I don't want them saved on jotform after they've been stored on dropbox!

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    EduardoMendez
    Answered on November 28, 2012 at 12:26 PM

    Hi there,

    Unfortunately, that is not possible at this time.  We don't offer an auto delete feature yet.

    However, you can start a new thread an submit a request for this feature if you wish.  We will pass that along to our dev team for consideration.

    Let us know if you need further assistance!