- OIMSCSMDAsked on November 28, 2012 at 08:26 AM
I am having an issue where my form is appearing as bullet points on this form - http://www.jotform.com/?formID=3400434796, This issue is sporadic, but it does happens quite often and only when the script or iFrames are embedded in an HTML page.
I am using IE8 and FF 17
This issue even happens when I use the preview in the editor area (rarely) and when attempting to preview prior to embedding or download (often), with in jotform.com.
When the issue manifests itself, it seems as though doesnt reference the JS and other dependent files, especially the CSS. hmmm, the default list is a UL, when there is a problem, voila, the form items appear as a UL...no rocket scinece here. When you download all the file to host your self, the CSS the list type is none...and magically there is no problem.
In the past posts of users mentioning this problem, you cite our networks having issues, how could this be if so many users have the same issue nearly simultaneously. Do you guys do a trend analsys of the problems?
Are you guys still using CloudFlare even after the persistant problems?
Sorry for being so condescending and snotty, but after your problems earlier this year with the DDOS and your doman being hijacked...there is only so much we can cover for you guys when we are called out by OUR customers.
- pinoytechAnswered on November 28, 2012 at 08:48 AM
We are sorry for the inconvenience that may have caused. May we ask your website URL where your form embedded for further assistance?
- OIMSCSMDAnswered on November 28, 2012 at 09:02 AM
It is an Intranet page.
As my post says above, this issue is sporadic and even happens when I test the embedd code on jotform.com
- fxrAnswered on November 28, 2012 at 09:14 AM
We have no issues currently that would explain this issue.
I genuinely dont see this type of issue often if at all.
The fact that the forms HTML is downloading and rendering fine suggests something somewhere is blocking or interfering with the downloading of the forms associated JS & CSS.
Is hosting the forms entire source code & related CSS & JS on the company's internal webserver an option?
- OIMSCSMDAnswered on November 28, 2012 at 09:28 AM
We do not have any issues with hosting internally. I generally serve the forms up that way, but want to get away from that because it is very time consuming and leads to versioning issues.
What lead me to believe it was not our issue is because of the sporadic nature and is the issue manifests on Jotform.com too...which leads me to believe it is a CDN issue or server caching problem...
You havent seen this issue much? Search your forum, it happens a lot, thats why I asked if you guys did a trend analisys.
- OIMSCSMDAnswered on November 28, 2012 at 09:50 AM
Same form only minutes later...now its fixed, we did not do anything to our environment...it has to be something on your end, please fix
- OIMSCSMDAnswered on December 04, 2012 at 08:40 AM
Are you guys going to fix this or answer?
This is a recurring problem.
- JotForm SupportjonathanAnswered on December 04, 2012 at 09:26 AM
Please describe to us the steps how we can reproduce this issue on your form. If we can reproduce this, we will immediately elevate this to our next tier support to be checked and revert with fixed solution.
I took the time and tested in preview each of your form under this account -- I could not see any bulleted issue on each.
Base on your previous response, if I understand correcctly, you were encountering this on the intranet site. Unfortunatelly, I could not access that to check and do some test. As mentioned already, it is possible that when using the source code of the form, some configuration (CSS or scripts code) are probably not setup correctly. Please double check this possibility also.