Change of Email Address

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    Christian HOllums 
    Asked on July 08, 2018 at 02:47 PM

    Recently I got an email saying my email address had been changed on my account I did not authorize this change. I am no longer able to log into my account on my computer but can still view my account from my phone. Can you please provide assistance. It doesn't appear that any of my information has been compromised.

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    jonathan
    Answered on July 08, 2018 at 04:41 PM

    The only means for another person to be able to change your account email address is if they know your login password and will be able to log in to your JotForm account.

    Make sure there is no other person that can access your account.

    I checked the account base on the email address you used on this thread and I found the existing username wayfarecollective

    If your password was changed, you can reset it using your account email.

    Use the 'Forgot Password' link in the log in page https:///www.jotform.com/login to reset/change the password.

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    The reset instruction will be sent to your email account.

    Let us know if you need further assistance.