What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We do not receive any jotform results anymore..

    Asked by guest_23324360836047 on November 28, 2012 at 11:42 AM

    Dear Jotform,


    From October 5th we do not receive any mails anymore athough we are a paying customer for your services.

    We know that our customers fill in the forms but are not send to our address.

    According to our IT department the problem is on your side and not on our side (not spam filter or similar)


    Mails about this issue can be send to the known email adress.


    Can you solve this problem.




    BR, Daan Vazquez / Nikon Netherlands

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Goldo on November 28, 2012 at 01:05 PM

    Your email quick*****@nikon.nl was in our bounce list. I have successfully removed it from the list so it should be working by now. Test it and let me know.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'