We do not receive any jotform results anymore..

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    guest_23324360836047
    Asked on November 28, 2012 at 11:42 AM

    Dear Jotform,

     

    From October 5th we do not receive any mails anymore athough we are a paying customer for your services.

    We know that our customers fill in the forms but are not send to our address.

    According to our IT department the problem is on your side and not on our side (not spam filter or similar)

     

    Mails about this issue can be send to the known email adress.

     

    Can you solve this problem.

     

    Thanks,

     

    BR, Daan Vazquez / Nikon Netherlands

  • Profile Image
    Goldo
    Answered on November 28, 2012 at 01:05 PM

    Your email quick*****@nikon.nl was in our bounce list. I have successfully removed it from the list so it should be working by now. Test it and let me know.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    Thanks!