Missing submissions after temporary account downgrade.

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    TycenDemolitions
    Asked on July 09, 2018 at 07:51 PM

    Hi


    There are thousands of submissions missing after my account got downgraded due to expired credit card info on file. have they been purged from my account or can they be restored?

    I had a silver subscription and it got downgraded to a free account but when i registered new credit card info to renew the silver subscription the submission data with years of info seems to be gone?


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    John_Benson
    Answered on July 09, 2018 at 08:51 PM

    I have restored the submissions to your account. You can check your account usage on this link: https://www.jotform.com/myaccount/usage

    I hope this helps. Contact us again if you need assistance.

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    TycenDemolitions
    Answered on July 09, 2018 at 10:43 PM

    Thank you! that looks correct now :-)

    Just curious, is that something i could have done myself?

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    Nik_C
    Answered on July 10, 2018 at 01:04 AM

    I'm afraid no, that is not possible since that happens automatically by our system when subscription downgrades. 

    So only we can do the restore.

    Let us know if you have any further concerns.

    Thank you!

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    TycenDemolitions
    Answered on July 10, 2018 at 01:43 AM

    Ok Cool thanks.

    Problem solved anyway.

    thanks