Page scrolling issue when hide fields condition is met

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    Asked on July 10, 2018 at 12:37 PM

    Hi we have a problem with a jotform we created, if go to the link below and follow these steps you will see what is happening


    1) Once you have the form up, please go to the section where we ask what state someone is in...

    2) Click the "Other" choice - where we have made it so a message pops up and hides the rest of the form... which is what we want - did you notice that once you click other pushes the user to the bottom of the page - you have to scroll up to the the message.

    Is there anything we can do to stop this from happening?

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    Answered on July 10, 2018 at 02:14 PM

    Thank you for contacting us.

    I am afraid that we do not have an option to stop that behavior at the moment. The issue seems to be happening since the form height is being changed due to the hidden fields.

    As a workaround, please try increasing the size of your conditional Text field. For example, insert some image/logo, or some additional text to make it longer.