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LorianAsked on July 10, 2018 at 2:26 PM
If I have a form that uses Stripe for a recurring payment, will the contact info and the name of the form be transmitted to Stripe for each payment?
Will this information be available to my bookkeeper?
Will the customer receive a receipt for each time the payment is billed to their card?
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aubreybourkeReplied on July 10, 2018 at 3:41 PM
If I have a form that uses Stripe for a recurring payment, will the contact info and the name of the form be transmitted to Stripe for each payment?
The contact info will be transmitted. If you want to specify the name of the form you would need to pass a custom message through with the name of the form ( or whatever message you like ).
How-to-Send-Custom-Data-to-Stripe-Payment
Will this information be available to my bookkeeper?
Yes if your bookkeeper has access to your stripe account they could view this information on the Stripe website.
Or if you prefer you could share an excel report of your form submissions from JotForm:
Will the customer receive a receipt for each time the payment is billed to their card?
Yes they should receive a receipt from Stripe for the transaction. This option would need to be enabled on the Stripe website.
You can also setup an autoresponder email to send a receipt in JotForm if you like.
Setting-up-an-Autoresponder-Email
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LorianReplied on July 15, 2018 at 2:40 PM
I just looked at your link: How-to-Send-Custom-Data-to-Stripe-Payment and it states:
"2. Custom Data is available to Payment Type : Sell Products, User Defined Amount and Collect Donations.
It is not available for payment type Sell Subscriptions"I was interested in recurring payments which are subscriptions.So I need to ask the question again. Will the contact information and form name be sent to Stripe be retrievable for payments after the initial payment is made? -
MikeReplied on July 15, 2018 at 3:46 PM
We do not forward the form name and contact information (except the email address if provided) to the Stripe.
The 'Custom Data Field' is supported for subscription payment type too. We will fix the guide.
However, it is not included with each payment, it is included only in Stripe Customer's profile.
Here is an example of what you may receive in Stripe:
- Subscription payments are attached to the customers.
- When you click on the payment, you may check the payment details and click on a Customer link.
- In the customer's profile, you will see the product/subscription name, customer's name, customer's email, and received data from the custom data field.
Thank you.
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LorianReplied on July 15, 2018 at 8:33 PM
Glad the guide is wrong. I will work on this some more for our form
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Kiran Support Team LeadReplied on July 15, 2018 at 11:59 PM
I see that the guide is already corrected now. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!