Email notifications are missing some data

  • Profile Image
    dynamic6008
    Asked on November 28, 2012 at 05:13 PM

    Hi there. 

    For some reason when my customers fill out the form on the url below

    http://www.3000doorhangers.com/door-hangers/get-a-door-hanger-proof/

    I'm not getting the data from all the fields.

    The results in getting has

    Name
    Company
    phone
    Email
    Upload File
    Upload File
    Upload File 
    Questions/Comments

    But as you can see within jotform, my form is completely different

    I hope Im explaining correctly

    Thank you

    Andrea
    service@3000doorhangers.com
    866-585-0965

  • Profile Image
    fxr
    Answered on November 28, 2012 at 05:25 PM

    Can you please try changing your embed code to:

    <script type="text/javascript" src="//www.jotformpro.com/jsform/23305694671962"></script>

    Do a test, and let us know if the issue persists?

     

     Thanks.

  • Profile Image
    dynamic6008
    Answered on November 29, 2012 at 03:32 PM

    Still getting the same results :(

  • Profile Image
    Mike_T
    Answered on November 29, 2012 at 03:57 PM

    You have modified Notification Email template body, but our system does not update modified templates. Due to that change, your Notification Email body is not up to date.

    In order to solve the problem, please delete your current Email Notification, and then add a fresh one.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image
    dynamic6008
    Answered on November 29, 2012 at 04:12 PM

    Works Now!! Thanks!

  • Profile Image
    Mike_T
    Answered on November 29, 2012 at 04:13 PM

    You are quite welcome :) Please feel free to contact us anytime.