What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does the free text box change the font style and size and not allow me to change it back?

    Asked by georgiaboyheath on November 28, 2012 at 05:40 PM

    free text box won't let me make changes to font style and size and when i've retyped or added additional words it won't keep the font size and style. even changed it from times new roman to tahoma in the html editor box. whats up?

    don't want ot upgrade to pay plans if this stuff is too buggy...seems slow in saving changes along with little glitches as well although I do really like all of your options.

     

    no URL  - working on it directly from your site.

    thanks for any help..been spending more time on this than one creating fields!  :)

    Heath

    916.761.4150

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    JotForm Support

    Answered by jonathan on November 28, 2012 at 06:07 PM

    Hi Heath,

    If you are referring to the free text(html) field in your form's introductory, I was not able to replicate the issue you are having. I was able to edit the html field just fine. (see visuals below when I was doing it)

    Make sure that you complete the process by clicking on the "Complete" button to close the editor.

    Here is the demo form with this changes.

    Please inform us this issue persist. Provide us more details (a screenshoot would be help more) of the process you did.

    Thanks.