Problem With Text Fields That Have Default Values

  • Profile Image
    kokopelliama
    Asked on November 28, 2012 at 09:35 PM

    Hello everyone. I spoke with Jonathan on Live Chat, and he suggested that I ask for support here.

    I have a form with several Form Collapse options (http://form.jotform.us/form/23323816128147). Within those options, there are text fields with default values filled in. When I preview and test the form, the default values for those text fields appear blank. To see this in action, go to http://form.jotform.us/form/23323816128147At the beginning of the form, under "No? Create An Account", enter an email address. The Account Creation collapse will open with fields to be filled in. They have default values, but they are not showing.

    To see the fields with default values, go here: http://www.jotformpro.com/form/23328220933953. Jonathan created this form and removed the conditional statements that were applied to my form. He believes, possibly, that the problem lies within the conditional statements.

    Any assistance you can provide is appreciated. Thank you!


     


  • Profile Image
    liyam
    Answered on November 28, 2012 at 11:00 PM

    Hello kokopelliama.

    Let me forward this matter to the development team.  They will be the ones to look into this.  We'll let you know as soon as we have updates on this matter. 

    Thank you for your patience and we apologize for your inconvenience.

  • Profile Image
    ozan
    Answered on November 29, 2012 at 12:12 AM

    Hi kokopelliama,

    We've fixed the issue. Default values will not be cleared no more if the field is mentioned in a condition. Sorry for the inconvenience.

  • Profile Image
    ozan
    Answered on November 29, 2012 at 12:30 AM

    @kokopelliama

    I've rolled back to the old version, so the issue still exists, sorry for that. Problem is more complicated than I suppose. I'll update this in a couple of hours. Thank you.

  • Profile Image
    kokopelliama
    Answered on November 29, 2012 at 07:32 AM

    Hi Ozan,

    Thank you for looking into this problem. I have a meeting with colleagues to discuss this form this morning, so I will make a copy of the form for my use. 

    I'll check the forum later today to see what your progress is.

    Thank you!

    Koko

  • Profile Image
    ozan
    Answered on November 29, 2012 at 08:09 AM

    @kokopelliama,

    We've fixed it at last, so default values will remain intact inside a collapse field. If you've another concern about this issue, please contact us throudh this thread. Thanks.

  • Profile Image
    kokopelliama
    Answered on November 29, 2012 at 08:46 AM

    Thank you so much! I've tested it, and all is working now.