What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not login

    Asked by guest_23332448788059 on November 29, 2012 at 05:25 AM

    Hello

    Login and signup buttons on top does not work. I created and form shared as template then I could not login.

    I can create forms

    I can use other menus

    I can not use dropdown SUPPORT menu also jotformeu. 

    My cookies are on. 

     MY IP address is 46.196.30.232

  • Profile Image

    Answered by abdigital on November 29, 2012 at 06:05 AM

    Not sure if this helps but I've noticed a similar issue when i choose the support tab after having been on the Form Templates or Pricing tab. Try clicking on My Forms tab then see if Support tab works.

  • Profile Image

    Answered by pinoytech on November 29, 2012 at 08:22 AM

    @guest_23332448788059,

    We apologize for the inconvenience that may have caused. Regarding on your issue, may we ask your account username for us to check your account and investigate the said issue? Have you tried already deleting browser cache and cookies? If not, can you please give a try.

    Thank you!

  • Profile Image

    Answered by pinoytech on November 29, 2012 at 08:28 AM

    @abdigital,

    Our dev team is already aware about the bug of Support tab/menu if you are in pricing page and I'm sure that they are already working on this.

    We apologize for the inconvenience that may have caused.

    Thank you!