How to process Flex cards through my form?

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    arenaissancehealth
    Asked on July 12, 2018 at 02:50 PM
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    Nik_C
    Answered on July 12, 2018 at 03:21 PM

    I assume you're referring to processing Flex cards described here:

    "A Flex Card is a stored value card that reflects the balance of your medical and/or dependent care reimbursement account or flexible spending account. Since there are no transaction fees or pin numbers, the card should be swiped through the provider location scanner using the “credit/credit card” option."

    Processing payments through our forms are done through payment processors so it is not handled by us, so processing of such payments would depend on payment integration used.

    I'm pretty sure that such is not possible to do with our forms, but please tell us which payment integration did you try to use so we can possibly forward this to our backend team for further checking and possible implementation.

    We'll wait for your response.

    Thank you!

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    Jeanne 
    Answered on July 12, 2018 at 03:28 PM

    I am using our office ipad  that has all our jotform information

    in the past every cards goes through fine , but not flex account medical cards

    any way to run them ? as its patients co payment  

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    Nik_C
    Answered on July 12, 2018 at 03:41 PM

    Could you please share the form you use to collect payments so we can see which payment integration you're using?

    Thank you!